NSQF Retail SSLC level 2 all MCQ

 NSQF Retail Karnataka SSLC MCQ from old question papers

 

1. Food merchandising does not consists of

A) Restaurants                        B) Grocery stores

C) Ice Cream parlour             D) Foot wear

2. Following element can be used by visual merchandisers in creating displays.

 A) Package               B) Lighting

C) Baskets                 D) Trolleys

3. Ideally a store design should include

    A) Adequate non selling space for the assorting the stores.

    B) Big rooms for the stores manage

    C) Maximum returns per square foot and flexibility in store design

    D) Space to keep more goods

4. Employee state Insurance scheme does not cover

A) Medical benefit        B) Workman compensation

 C) Sickness benefits      D) Confinement expenses

5. The short distance movement of materials between two or more points refers to:

 A) Ware housing           B) Transportation

C) Material handling      D) Material management

 6. Retail jobs Requires

 A) Repetitive motions          B) Short period of standing

 C) Long period of standing  D) Heavy Liftings

7. Which of the following would you check to see if a material is considered hazardous?

 A) The product label

 B) Purchasing records

 C) Materials safety Data sheet

 D) Hazardous material inventory

8. The following aspect is not the key to a happy and peaceful relationship and journey ahead.

 A) Right attitude

 B) Grooming

C) Presentation

D) Wrong attitude

9. Which of the following is not a type of general merchandise retailers ?

(A) Discount stores

 (B) Speciality stores

(C) Category specialists

(D) Public Limited Company

10. This is not a factor of merchandise planning.

(A) Attracting customer

 (B) Increase sales

(C) Profit maximisation

(D) Standardization

 11. The blend of straight floor and diagonal floor layout is called

(A) Free flow layout

(B) Mixed layout

(C) Rack layout

(D) Spine layout

12. Personal Security Guards are also called

 (A) Black Cats        (B) Black Dogs

(C) White Cats       (D) Watch Dogs

13. Which of the following would you check to see if a material is considered as hazardous ?

 (A) Purchasing record

(B) Material safety data sheets

 (C) Hazardous material inventory

(D) The product label

14. OSHA stands for

    (A) Organisational Safety and Health Activity

    (B) Occupational Safety and Health Administration

    (C) Occupational Safety and Hygiene Administration

    (D) Organisation of Safety Health Activity

15. The computer monitor should be placed from the user at this distance

(A) 10 - 20 inches (B) 15 - 25 inches

(C) 18 - 30 inches  (D) 25 - 40 inches

16. A women's professional appearance needs to support her professional

 (A) growth             (B) development

 (C) ethics                (D) accomplishments

17. This is a type of rights of merchandising.

(A) Market              (B) Environment

(C) Quantity           (D) Warehouse

18. In the men apparel the following sub-class does not exist

 (A) skirts  (B) shirts, pants  (C) paijama  (D) kurta

19. The trial room should have

(A)   Mirror  (B) table  (C) fan   (D) chair

20. Bouncers are

(A) move around

(B) private security

(C) for external and internal business

(D) personal security

21. Security guards stay at one place and may use electronic surveillance system to monitor this people.

(A) static people          (B) personal security

(C) private security      (D) corporate security

22. Appropriate jewelry for business women

(A) should not be noisy

(B) should be too large

(C) is costume jewelry

(D) should be bright coloured

23. The computer monitor should be placed from the user at this distance.

 (A) 10 - 20 inches                 (B) 15 - 25 inches

(C) 18 - 30 inches                 (D) 25 - 40 inches

24. Every workplace is to provide some level of

 (A) creativity         (B) first-aid

(C) motivation       (D) transportation

25. Distribution method includes

(A) Corporate chain            

(B) Free service only

(C) Assorted service           

(D) Creation of service

26. As a 'Hardline Retailer' you sell which type of goods ?

(A) Durable goods        (B) Industrial goods

(C) Convenient goods   (D) Luxury goods

27. A type of Merchandising Right is

(A) Environment      (B) Warehouse

(C) Market                (D) Quantity

 28.Which is NOT considered as a type of Merchandiser in Business World ?

(A) Senior Merchandiser

(B) Finance Manager

(C) Junior Merchandiser

(D) Executive Merchandiser

29. The most important mode of retail transportation is

(A) Rail      (B) Air   (C) Road    (D) Water

30.  The problem associated with retail transportation is

(A) Inflation            (B) Natural Disaster

(C) Demand            (D) War

31.The billing process directly deals with the end customer is

 (A) Retail billing          (B) Wholesale billing

(C) Telecom billing      (D) Timely billing

32.  Ergonomics is a study of

(A) Physical Fitness       (B) Health Care

(C) Workplace Culture   (D) Workplace Design

33. The retail outlet owned and operated by individuals is

(A) Hyper market        (B) Mall

(C) Mom and Pop        (D) Supermarket

34.  The traditional mass promotional method of retail is

(A) Direct mail            (B) Advertising

(C) Personal selling     (D) Publicity

35.  The external factor that helps in grasping customer's attention is

(A) Sign board       (B) Assembled goods

(C) Salesman          (D) Price

36.  The one who looks after the duty of “managing site and location” of a retail store is

(A) Sales Manager

(B) Divisional Merchandise Manager

(C) Production Manager

(D) Admin Junior merchandiser

37.  “Easy maintenance of selling area” is the advantage of which type of store layout plan ?

(A) Straight Floor Plan

(B) Diagonal Floor Plan

(C) Angular Floor Plan

(D) Mixed Floor Plan

38.  As per law, retail sales records of restricted products must be kept safe for how many years ?          (A) One year      (B) Two years

(C) Four years    (D) Five years

39. Hazardous materials must be loaded and unloaded

(A) Willfully          (B) Slowly

(C) Do not touch   (D) Carefully

40. Providing a safe and healthy workplace as a health care measure is the responsibility of     

 (A) Doctor              (B) Supervisor

(C) Employer          (D) Employee

41. The retail outlet which gives attention to a particular category and provides high level of service to the customers is

(A) Malls                       (B) Discount stores

(C) General stores       (D) Speciality stores

42.  Which of the following layout plan gives a more sophisticated look to the store ?

(A) Straight floor plan    (B) Diagonal floor plan

 (C) Angular floor plan   (D) Mixed layout

43. The ISO specified symbol for the First Aid Kit is

(A) Red cross on a Green Background

(B) White cross on a Green Background

(C) Red cross on a White Background

 (D) Green Cross on a White Background

44.  Employee State Insurance Scheme does NOT cover

(A) Medical Benefits

(B) Workman Compensation

(C) Sickness Benefits

(D) Confinement Expenses

45. RWDSU stands for

    (A) Retail, Wholesale and Department Store Union

    (B) Retail, Warehouse and Development State Union

    (C) Ready, Warehouse and Department Store Union

    (D) Read, Wireless and Database Storage Unit

46. Billing accuracy is most important for

(A) Customer satisfaction

(B) Reseller satisfaction

(C) Purchase satisfaction

(D) Owner’s satisfaction

47.  The Use of Electronic Health Records (EHRs) ensures

(A) transparency    (B) accuracy

(C) portability        (D) reliability

48.  This is NOT one of the mode of retail transportation.

 (A) e-mail      (B) Road    (C) Air  (D) Water

49. Which of the following is not a Distribution method under Retail categories ?

(A) Strip shopping centre

(B) Regional shopping mall

(C) Personal selling

(D) Direct marketers

50. Food merchandising consists of

 (A) footwear         (B) electronic gadgets

(C) restaurants      (D) garments

51.  ‘Impulse’ under consumer products means

(A) costly products

(B) instant purchasing

(C) purchased for comforts

(D) convenient purchases.

52. The method used to advertise seasonal sales or current promotions is

(A) newspapers           (B) radio

(C) display windows    (D) theatres

53. Nutritional imbalance and digestive disorder results in increased occurrence of

(A) obesity          (B) body strength

(C) performance  (D) dengue fever

54.  Full form ‘ACCC’ is

    (A) American Competition and Consumer Corporation

    (B) Australian Competition and Consumer Corporation

    (C) Arunachal Pradesh Competition and Consumer Corporation

    (D) Andhra Pradesh Competitive Consumer Corporation.

55. Wallmart Delivery Service, ‘Wallmart To Go’ is being tested in

(A) five metros      (B) two meros

(C) three metros     (D) four metros

56.  Bouncers are

(A) to move around

 (B) private security

(C) for internal and external business

(D) personal security

57. The main function of admin merchandiser is

(A) managing site and location

(B) assembling

(C) transportation

(D) leadership

58.  The basic functional principle of a retail store is

(A) to earn more profits

(B) to display and sell the products

(C) better shopping experience to customers

(D) to attract target and potential customers

59.  The floor plan which makes optimum use of walls and space in a judicial manner is

(A) angular floor plan    (B) mixed layout

(C) diagonal floor plan   (D) straight floor plan

60.  The billing that directly deals with the end customer is

(A) timely billing    (B) telecom billing

(C) retail billing       (D) wholesale billing

61.  One of the most important duties performed by the security personnel is

(A) reception duties   (B) patrolling

(C) gate duties           (D) material handling duties

62. In a restaurant hat of the chef indicates

(A) food preparation time

(B) level of difficulty in work

(C) self defence

(D) elegance

63. Which of the following is not a part of retail job ?

(A) Repetitive motions

(B) Heavy lifting

(C) Long periods of standing

 (D) Long periods of using mobiles

64.  Which professional appearance supports a woman's profession ?

(A) Growth               (B) Ethics

(C) Development   (D) Accomplishments

65. The stores that are open 24/7 are

(A) convenience stores

(B) big-box stores

(C) automated retail stores

(D) general stores

66.  The customer who occasionally comes to check the prices is

(A) the new customer

(B) the fickle customer

(C) the loyal customer

(D) the renewing customer

67. The technique used to advertise seasonal sales or passer-by information is

(A) planogram           (B) visual merchandising

(C) window display   (D) product display

68. Which of the following are not consumer products ?

(A) Raw materials

(B) Emergency materials

(C) Impulse materials

(D) Comfort materials

69.  Financial and shipping records must be in

(A) registered location

(B) central location

(C) distribution location

(D) unidentifiable location

70. Cleaning chemicals are often hazardous and can be identified by

(A) labels (B) name (C) colour (D) size

71.  Every workplace has to provide some level of

(A) first aid     (B) ambulance

(C) hospitals    (D) doctors

72. In retail transport, when distance between two points are small then

(A) road transport is used

(B) air transport is used

(C) water transport is used

(D) rail transport is used

73. Horizontal communication is essential to

            A.   Accomplish task  B. Suppress enthusiasm

C. Offer ideas            D. Control decision making

74.  Which of the following is not a body language?

 A. Smile                      B. Eye contact

C. Eye brow position   D. Walking style

75. When you greet a visitor in your office you

(A) say nothing and let her sit where she wishes

(B) tell her where to sit

 (C) say ‘‘Just sit anywhere’’

 (D) engage in your work

 76. The main type of formal communication within a business is

(A) Downward communication

(B) Lateral communication

(C) Diagonal communication

(D) Symbolic communication

77. You are talking with group of four people. You make eye contact with

 (A) each of the four moving your eye contact from one to another

(B) no one particular person ( not looking directly into any one's eye )

(C) only one person

(D) any one person

 78. Lateral communication refers to message conversed between people

(A) on the same level

(B) at all levels

(C) at both the levels

(D) at high levels

79. Written communication tools exclude

(A) Notice        (B) Smile

(C) Circular      (D) Memo

 80. The two-way process of speaking and listening is

(A) Pictorial Communication

(B) Symbolic Communication

(C) Verbal Communication

(D) Non-verbal Communication

81. Being well-dressed in a corporate sector can influence

(A) Transfer         (B) Termination

(C) Promotion      (D) Bonus

 82. The one who invented a form of writing system for blinds is

(A) Lewis Brain     (B) Louis Braille

(C) Lenin Braille     (D) Louis Allen

83. Non-Verbal communication does not include

                (A)   Gestures         (B) Body Language

                    (C) Writing           (D) Facial expressions

84. Information flowing from the top of the Organisation management hierarchy is

(A) Horizontal communication

(B) Formal communication

(C) Downward communication

(D) Lateral communication

85. Dressing does not speak about your

            (A)   trustworthiness  (B) aptitude

(C) attitude               (D) professionalism

86. An emotional barrier is

(A) poor vocabulary  (B) lack of proper incentive

(C) inattention            (D) status relationship

87. Feedback of sub-ordinate performance is given in

(A) upward communication

(B) horizontal communication

(C) downward communication

(D) informal communication

 88. The barrier that results from individual's discomfort or poor eyesight is

(A) attitudinal barrier      (B) physiological barrier

(C) emotional barrier      (D) physical barrier

89. Communication at same level among employees is

(A) upward communication

(B) downward communication

(C) horizontal communication

(D) vertical communication

 90. Which of the following is not a non-verbal communication ?

(A) Body language       (B) Letters

(C) The smile              (D) The mouth